Are you customers complaining?
Is your salespeople’s most frequent excuse “Support Screwed Up”?
Is your CFO asking you to cut costs, or else?
Does your support organization cost too much and deliver too little?
Is your company growing too fast and you need help scaling up?
Or are you having to cut and need help scaling down?
Are you evaluating outsourcing or offshoring your support organization?
Have you hired a new support executive who needs behind-the-scenes assistance and coaching?
This is a small sample of challenges I resolved during my support and consulting career. I can help help you with these and many more. Contact me for a free, no-strings-attached discussion on how I can help you. I am sure both of us will benefit.
I am available for hire as a consultant or for a full time position