The Importance of Trends

In a comment to the previous post, titled “The Pain Report”, my long time friend and colleague David King made an excellent point that is worth repeating. The importance of any metric is not in a single value, but in the way it develops over time. This is how improvements or deteriorations are determined and this is how support organizations can preempt potential high visibility situations before they become so.

I have written about metrics and benchmarking in the past, that post and especially the links it contains are well worth visiting.

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