What We Read This Week, New Year 2015:
Happy New Year Everybody!
Are Ideas Killing Our Organizations? – presents the well known principle that it’s better to test an idea rather than fully develop it to perfection over a much longer period of time (Forbes)
False positives and false negatives in predicting customer lifetime value – Customer Lifetime Value has become very important as SaaS delivery gains prominence. Arie Goldshlager presents the potential errors and risks in this field. I recommend also visiting the article on which the post is based, here.
6 Tips For Managing Worldwide Offices – pretty self explanatory title, with very useful tips for those if us managing multiple locations and cultures (InformationWeek)
“Your Product is a Piece of Sh#t” – on the HootSuite blog, by their CEO Ryan Holmes on the company’s response to customer criticism
See the Experience You Are Giving Customers – Service Blueprinting is a very useful way of visualizing service experiences. This post provides an excellent insight into the discipline (Center for Services Leadership).
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